Even the most conscientious Crocs wearer can still damage the rivets holding the heel straps. You may chip off part or all of the outer crocodile face, leaving your nice Crocs looking ill-treated. You may chip off the inner rivet, leaving jagged edges to cut your ankle. Crocs rivets press together and cannot be removed without cutting them loose. Fortunately, Crocs offers replacement rivets.
Pull back the Crocs foam from around the outside of the damaged rivet.
Use wire cutters to cut off the outer edges of the rivet so you can access the rivet post. The plastic is very hard, so this will take considerable hand strength.
Clamp the wire cutters around the rivet and twist it several times to score the rivet.
Squeeze the wire cutters along the score line until you cut through the rivet. The rivet contains an outer casing and an inner post. Once you get through the outer casing, you may be able to separate the casing and the post without cutting through the post.
Remove the rivet pieces.
Ordering Replacement Rivets
Go to the Crocs website.
Scroll to the bottom of the homepage.
Select "Customer Service" from the menu at the bottom of the page.
Select "FAQ" from the menu at the left of the customer service page.
Select "Rivet Replacement Request" from the menu at the right of the page.
Fill out your name and your e-mail address.
Select "Send" at the bottom of the page. A customer service representative will contact you regarding your needs.