In 1981, founder Renzo Rosso launched Diesel brand jeans internationally after initial success in Italy and Europe. Licensed products followed, including shoes and fragrances. In 1999, Fossil introduced watches bearing the Diesel name. A customer service center in Texas services Diesel watches, providing both paid and warranty repairs. While the warranty does not cover watch straps, repair or replacement is offered. Straps do not appear on the website for order, but according to the customer care line, are available by request. The service department installs metal straps, while the customer may choose to replace a rubber or leather strap.
Things You'll Need
Visit the Customer Care page on the Diesel website. Look for “Customer Care” in the footer of Dieseltimeframes.com. Once the Customer Care page loads, click on “Warranty & Repair” under the Product Info heading.
Download and print a Diesel Repair form. The form opens in Adobe Acrobat reader.
Complete the form. Explain the nature of service on the allotted line. Enclose a check for $27, or include your credit card number. The fee includes replacement or repair, and return postage.
Place the form, payment and watch in a padded envelope. Clip the address from the repair form and affix it to the envelope. If you print the address by hand, address the package to:
Metro Service Center
Attn: Repairs Dept.
10615 Sanden Dr.
Dallas, TX 75238
Rubber or Leather Straps
Call the customer service line at 800-699-2556. When prompted, select option 3 for warranties and repairs. Give the customer service representative the model number of the watch. Look for the model number on the box, literature, or on the back of the watch case
Provide a credit card number to cover the replacement part. As of 2010, a replacement strap costs $15. The customer service representative will check stock. Based on availability, the strap could ship right away.
Complete and mail the repair form if you want the service department to connect the new strap. There is a $27 fee, which includes the new strap and return postage. Securely package the watch to prevent shipping damage.
References and ResourcesDiesel: Warranty and Repairs
Diesel: Watch Repair Form
Funding Universe: Diesel SpA