Your best friend gave you a gift card for your favorite store, Forever 21. So, what’s the problem? She forgot to tell you the monetary balance on your gift card. Though you need to know, it feels inappropriate to ask your friend how much money she gave you. Fortunately, you can call Forever 21 customer service to inquire about the balance of your gift card. Simply call the toll-free number and you will receive an answer within minutes.

Call the Forever 21 customer service department at (888) 494-3837. Customer service representatives answer calls from 6:30 a.m. to 6 p.m. Pacific time Monday through Friday. Representatives are also available from 10 a.m. to 7 p.m. Saturday and Sunday.

When the automated voice begins to speak, press the number 2 on your phone keypad. This will connect you to a customer service representative after a short delay.

Provide the customer service representative with the 16-digit number on your Forever 21 gift card. She will then inform you of the balance remaining on your gift certificate.


  • You can check Forever 21, Forever XXI and Gadzooks gift cards by calling Forever 21 customer service.

  • Callers outside of the United States and Canada must call (213) 741-8257 to check gift card balances.

  • If you do not require an immediate response, you may visit and submit an email through the customer service form to request the balance on your gift card.

  • You may also visit a Forever 21 store to check your gift card balance.