In 1913, the Prada label emerged due to the work of Mario Prada, who started his company manufacturing bags, shoes, trunks, and suitcases. In 1978, while the company still had a strong reputation, it was struggling financially, and Miuccia Prada took over the company giving it a more haute couture image. Nowadays, Prada goods are still a symbol of high fashion, luxury, and fine craftsmanship, though they're not impenetrable. Whenever you spend money on a Prada item, try to hold onto the warranty and the receipt just in case you want it repaired.
Evaluate the damage. You can use the coverage of your warranty only if there is a problem with the workmanship or a manufacturing defect. The warranty does not cover wear and tear or accidental damage.
Check the dates of your warranty. Most Prada warranties are good for one year after the date of purchase.
Return the item to the store where you bought it or the closest Prada boutique near you.
Show the item to the sales clerk and explain what the problem is. Show them your receipt and your warranty. If you can't find the receipt or warranty, the salesperson should be able to look it up for you.
Leave the item in the care of the store. If approved for a repair under warranty, the store will send your item to be repaired and will notify you when it is ready for pickup.
Depending on the item and the problem with it, the store may approve an exchange or a replacement item.