Do you own a piece of Pandora jewelry? A Pandora necklace or Pandora bracelet? These pieces of jewelry are very popular, and they can be a very unique piece of jewelry because you can personalize them by purchasing charms (one by one) that you like. There are so many to choose from, from silver to gold to glass. But what if you have a problem with your Pandora bracelet or Pandora necklace? What are the details of the factory warranty?

Things You'll Need

Pandora jewelry comes with a 1 year Pandora Quality Guarantee. The guarantee or warranty says they will repair or exchange any item that is faulty within the first year you own your item. However, it isn’t all inclusive! They will only cover manufacturer flaws like clasp defects, missing stones in beads, flaws to the bracelet or necklace, etc. Pandora will not cover any issued caused by what they deem is misuse. So, be sure care for your Pandora with TLC, making sure to follow the directions provided by your Pandora dealer.

Do not clean your bracelet with silver polish or wear your item in a swimming pool or hot tub. The chemicals in these environments will harm your Pandora jewelry and Pandora will not cover any discoloration from the oxidation process. (The harsh chemicals found in the silver cleaner and pools will remove the oxidation treatment.). Their warranty clearly states that they do not cover any discoloration under the guarantee, and that this is not a defect.

Do not wear imposter Pandora charms on your bracelet or necklace; doing so voids the warranty–no matter what the defect is. My local Pandora dealer said even a faulty clasp would not be covered if I were to bring the bracelet in with charms on it other than authentic Pandora charms. So, ladies, if you have any of these copy cat beads on your Pandora jewelry, TAKE THEM OFF before you visit the jewelry store to have your Pandora bracelet or necklace serviced! This is very, very important!

If you have a flaw with your Pandora and need to have it repaired, visit your local Pandora dealer. If this happens not to be the place you purchased the defective piece from, make sure to take your original receipt so you can prove the date of purchase. If it is less than one year old, it will be covered by their guarantee. If it is not, be sure to ask for a price estimate on the cost of the repair. The jeweler may be able to repair it on site, or they may simply exchange it for a replacement piece. There is a link below to locate your nearest Pandora jewelry dealer.


  • Save your original receipt

References and Resources

Pandora Store Locater
Buy Pandora on eBay