A relaxing spa is an efficient spa. A spa streamlines its clients’ treatment by training its staff with protocols. A protocol is the standard list of events that occur during a certain procedure. Every treatment performed in a spa is subject to the standard of the spa’s protocols. Treatment protocols are specifically designed to suit an individual spa.

Facial Protocol

Licensed esthetician Temma Ross of “Z” Spa and Salon sums up a basic facial protocol for the “Z” Spa in the following steps. The treatment begins with the consultation, asking the client about her skin type and any concerns she might have about her skin, then moves on to a facial cleansing with product appropriate to the client’s skin type. The third step is exfoliation of the face to remove stubborn dead skin cells, followed by steaming the face to open pores and then extractions of any pimples or blackheads. The treatment mask is applied after extractions, and while the mask dries the esthetician massages the client’s arms, legs, hands, shoulders and feet. The dry mask is removed and serums, eye cream and moisturizers are applied to the face. “Z” Spa estheticians perform eyebrow waxing as a finishing touch.

Massage Protocol

Massage protocols vary depending on the types of massage a spa offers. A protocol for Tui Na Chinese massage begins with a consultation with the client. The consultation will inform the therapist on which techniques to use. A Tui Na massage begins with light pressure for a superficial warming of the muscles. Deeper pressure is applied gradually using more vigorous techniques. Stretching techniques are applied after the muscles are warm and malleable. Occasionally, deeply penetrating techniques are used to strongly move the “qi,” or life force energy. The massage ends with quick, invigorating techniques that will energize the client. Other massage types, such as Swedish or Deep Tissue, will require different protocols.

Body Waxing Protocol

According to Ross, “Z” Spa and Salon’s body waxing protocol begins by cleansing the area. The practitioner examines the direction of hair growth and applies the wax with the direction of the hair. She places a strip of cloth over the wax and pulls the skin taunt. She quickly removes the strip in the opposite direction of hair growth, applying pressure to the area immediately after removing the strip. She removes excess wax from the area and tweezes any stray hairs.